- End to end management of customer refunds, ensuring relevant controls are in place to mitigate cash leakage.
- Monitor all transaction types to ensure end to end processes are accurate and implement tactical and strategic solutions to resolve.
- Responsible for validating and approving refunds and accurately allocating & reconciling cash receipts.
- Monitor daily batch files processing and implement tactical and strategic solutions to maintain accuracy of data.
- Dispute management across chargebacks and indemnity claims working with both our sponsoring bank and merchant acquirer to mitigate risk against bad debt.
- Identify and manage customer recurring profiles and processing failures and work on tactical and strategic to fix.
- Provide a knowledge point for other members of the customer services functions
- Ensure Billing information and processes are documented, accurate, relevant, and understood.
- Provide recommendations on customer communication across payments, including improvements to existing content to improve the customer experience.
- Provides support to the finance team by way of support for periodic reconciliations and audit support.