Active Hiring

Billing Analyst (Onsite - Night Shift Schedule)

Summary

Responsible for validating and approving refunds and accurately allocating & reconciling cash receipts.

Type: Full-time
Level: Senior Level
Salary: Confidential
Date Posted: 18-09-2023

Responsibilities

  • End to end management of customer refunds, ensuring relevant controls are in place to mitigate cash leakage.
  • Monitor all transaction types to ensure end to end processes are accurate and implement tactical and strategic solutions to resolve.
  • Responsible for validating and approving refunds and accurately allocating & reconciling cash receipts.
  • Monitor daily batch files processing and implement tactical and strategic solutions to maintain accuracy of data.
  • Dispute management across chargebacks and indemnity claims working with both our sponsoring bank and merchant acquirer to mitigate risk against bad debt. 
  • Identify and manage customer recurring profiles and processing failures and work on tactical and strategic to fix.
  • Provide a knowledge point for other members of the customer services functions
  • Ensure Billing information and processes are documented, accurate, relevant, and understood.
  • Provide recommendations on customer communication across payments, including improvements to existing content to improve the customer experience.
  • Provides support to the finance team by way of support for periodic reconciliations and audit support.

 

Qualifications

  • More than 5 years’ experience relevant to Billing Analyst
  • Knowledgeable in NetSuite/Net loan (Platform)
  • Experience in management and expertise of any Billing System.
  • Experience with Loan Management Systems
  • Relevant Certification a plus (AAT, CIMA, CPA etc)
  • Amenable to work in BGC Taguig Night Shift Onsite 

Why Diversify?

Since 2012, Diversify has created a culture where its people come first. With locations in Makati and BGC, working with Diversify means access to quality work spaces, the latest infrastructure and resources that have made them one of the leading offshore services providers in Metro Manila. You will immerse yourself in an open, widely diverse office culture where no idea is small enough and you constantly stay engaged with each other.

Position Overview

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