Active Hiring

Billing Solutions Manager

Summary

This position is responsible in developing, implementing, and maintaining production timelines across multiple departments and build strong partnerships with business stakeholders, external partners and development teams.

Type: Full-time
Level: Senior Level
Salary: Confidential
Date Posted: 30-11-2023

Responsibilities

  • Design & deliver high quality, scalable billing solution that exceeds customer expectations
  • Work with internal stakeholders to discover, understand and document requirements, and providing process improvement advice using best practice.
  • Configure and customise all aspects of billing solution.
  • Assist with data migration, such as formatting and preparing data, uploading to Consumer Lending System and reconciling to legacy systems.
  • Support post-go live project and program launches.
  • Own the improvement roadmap and prioritisation for Consumer Lending System within our platform, representing the interests of both Glow, our customers and the end user.
  • In collaboration with the team, analyse requirements, design and deliver improvement to the recurring billing features providing an enhanced user experience.
  • Conduct insights analysis to identify and explore new opportunities resulting in improvements to the customer experience and reduce friction through the lifecycle, decrease customer queries/complaints and eliminate Customer pain points
  • Initiatives will include developing existing and implementation of new infrastructure for products and geographies
  • Management, co-ordination and resolution of incident management
  • Drive the execution of all product lifecycle processes for products and new product launch
  • Create product strategy business cases, high-level use cases, technical requirements, cost and ROI
  • Drive the product and business-planning process across cross-functional teams of the company
  • Assess current competitor offerings, seeking opportunities for differentiation
  • Develop, implement, and maintain production timelines across multiple departments
  • Build strong partnerships with business stakeholders, external partners and development teams

 

Qualifications

  • Knowledgeable in NetSuite/Net loan (Platform)
  • Experience in management and expertise of any Billing System.
  • More than 5 years’ experience relevant to Billing Analyst
  • Experience with Loan Management Systems
  • Relevant Certification a plus (AAT, CIMA, CPA etc 

Why Diversify?

Since 2012, Diversify has created a culture where its people come first. With locations in Makati and BGC, working with Diversify means access to quality work spaces, the latest infrastructure and resources that have made them one of the leading offshore services providers in Metro Manila. You will immerse yourself in an open, widely diverse office culture where no idea is small enough and you constantly stay engaged with each other.

Position Overview

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