Active Hiring

Client Success Representative (Onboarding)

Summary

Reporting directly to the Client Success Manager, the successful candidate will manage onboarding for new clients, support and troubleshoot client’s problems to develop a trusting relationship and identify new opportunities for clients to find success using our products.

Type: Full-time
Level: Mid Level
Salary: Confidential
Date Posted: 19-05-2023

Responsibilities

  • Effectively oversee all new client relationships from sales handoff to successful completion of onboarding
  • Project Management new client onboarding implementations
  • Maintain strong internal records of all client communications during onboarding process and beyond.
  • Effectively communicate with clients and team members within a remote work environment
  • Provide technical implementation support for website builds, mobile app builds, and Alexa skill builds.
  • Provide client support and troubleshooting.
  • Use data, trends, and client feedback to identify opportunities to expandbusiness with clients.
  • Provide support for client renewals and upsells.
  • Continuously build and improve workflows for high efficiency and scalability.
  • Contribute to team brainstorming sessions for new products and services.

Qualifications

  • At least three (3) year of experience working in Client Success/Service/Support or Account Management related functions
  • A graduate of any media/broadcasting course is an advantage.
  • Must have excellent written and verbal English communication skills.
  • Experience in website content management (e.g. Wordpress) and social media engagement is a must
  • Understanding of Microsoft Office/ Google Products/Windows operating systems and programs
  • Experience in the Radio or TV Industry is a nice to have.
  • Excellent analytical and problem-solving skills; hands-on and detail-oriented
  • Positive attitude who can adapt with the current team.
  • Amenable to WORK ONSITE in our BGC Office on a NIGHTSHIFT Schedule.

Why Diversify?

Since 2012, Diversify has created a culture where its people come first. With locations in Makati and BGC, working with Diversify means access to quality work spaces, the latest infrastructure and resources that have made them one of the leading offshore services providers in Metro Manila. You will immerse yourself in an open, widely diverse office culture where no idea is small enough and you constantly stay engaged with each other.

Position Overview

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