- Be the primary point of contact for basic training and fundamental platform, eCommerce, and marketing questions
- Help customers through email and online presentations
- Utilize tools to track assigned account metrics and health, learning development, and growth
- Enhance department and organization’s reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments
- Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis
- Monitor and analyze customer’s usage of our product
- Responsible for working with the Implementation and Customer Success Management teams to integrate and train new clients
Active Hiring
CS Enablement Trainer
Date Posted: 21-11-2023
Level: Mid Level
As the Client's Customer Success Coordinator (CSC), you'll partner closely with our Customer Success Management (CSM) team to guide the customer to implement our e-commerce platform successfully, adopt it widely across their organization, and ensure they continuously gain business value.
From our products and services, and answer basic technical questions regarding the platform and sales growth tactics. By engaging our customers using both an educational approach and transactional approach, you'll position yourself as the "go-to" person and serve as the trusted point of contact across the lifecycle milestones of onboarding, adoption, and advocacy. You will serve as the voice of your customers' training and educational needs, providing feedback to the CSM and Customer Marketing teams.
Responsibilities
Qualifications
- At least 2-3 years previous account management, training, and/or customer onboarding role(s),
- SaaS experience preferred
- At least 1-3 years experience eCommerce experience, Amazon and eBay marketplace experience preferred
- Strong verbal and written communication skills
- Great people skills and an outgoing personality
- Be a “self-starter” and stay focused even when unsupervised
- Experience using training or video conferencing platforms preferred - i.e. Zoom, GoogleMeet
- Strong interpersonal skills, including the ability to easily engage others in dialogue, convey sincere interest in building/deepening relationships, and demonstrate a commitment to providing personalized service
Unlock Global Potential with HGS
We are HGS Offshore Staffing Solutions, a premier global partner in building offshore teams in the Philippines, with over 1,500 professionals across Metro Manila and Cebu.
Our goal is to ignite global potential by connecting exceptional talent with companies worldwide. We are committed to propelling your career forward by providing opportunities for growth, where your expertise can flourish in any field. Here, you'll have access to global industries, continuous training opportunities, and a culture where your voice always matters.
At HGS, we go beyond recruiting talented individuals, we cultivate a vibrant community. You'll be able to grow alongside your peers through professional development opportunities at your fingertips and connect with teammates during exciting company events. Our monthly huddles keep you connected with your team and colleagues. We also foster a dynamic community with our charity initiatives, reminding us that our careers can make a real difference. Whether you work remotely or side-by-side, you are always part of the team at HGS.