The Customer Care Consultant provides a high level of Customer Service by acting as a liaison between consumers and the business, ensuring customer satisfaction through timely resolution of concerns, complaints, and inquiries.
Level: Mid Level
Date Posted: 02-09-2023
Provide exceptional customer service in every customer interaction (voice, chat, social media, email) with the ultimate aim of providing first call resolution
Maintain an awareness of customer needs and potential service issues through customer contact, including escalated calls, emails and other customer contact channels
Provide well-rounded, prompt, high-quality, and professional customer service at all times in the engagement with customers
Work with other support teams as necessary to ensure that customers’ queries are clearly escalated to the correct teams for the required action and follow-up
Be open to new tasks that may arise due to changing business needs and market/product launches and promotions
Collect and channel feedback on customer issues, processes and service enhancement to Management as an ongoing process for striving towards service excellence
Candidate must possess at least an Associate or Bachelor’s/college Degree of any course
Experience in Customer Service/Technical Service
Excellent English communication skills (both oral and written)
Self-motivated person with high learning aptitude, resourcefulness and demonstrating initiative
May receive training to become a multi-skilled support agent
Willing to work in Cebu
Shifting schedule including holidays and/or weekends
Permanent Day Shift
Available to start ASAP
Since 2012, Diversify has created a culture where its people come first.
With locations in Makati and BGC, working with Diversify means access to quality work spaces, the latest infrastructure and resources that have made them one of the leading offshore services providers in Metro Manila.
You will immerse yourself in an open, widely diverse office culture where no idea is small enough and you constantly stay engaged with each other.