- Provide exceptional customer service in every customer interaction (voice, chat, social media, email) with the ultimate aim of providing first call resolution
- Maintain an awareness of customer needs and potential service issues through customer contact, including escalated calls, emails and other customer contact channels
- Provide well-rounded, prompt, high-quality, and professional customer service at all times in the engagement with customers
- Work with other support teams as necessary to ensure that customers’ queries are clearly escalated to the correct teams for the required action and follow-up
- Be open to new tasks that may arise due to changing business needs and market/product launches and promotions
- Collect and channel feedback on customer issues, processes and service enhancement to Management as an ongoing process for striving towards service excellence
Active Hiring
Customer Care Consultant (Cebu Team) - Dayshift
POSITION OVERVIEW:
The Customer Care Consultant provides a high level of Customer Service by acting as a liaison between consumers and the business, ensuring customer satisfaction through timely resolution of concerns, complaints, and inquiries.
Type: Full-time
Level: Mid Level
Salary: Confidential
Date Posted: 02-09-2023
GENERAL RESPONSIBILITIES:
POSITION REQUIREMENTS:
- Candidate must possess at least an Associate or Bachelor’s/college Degree of any course
- Experience in Customer Service/Technical Service
- Excellent English communication skills (both oral and written)
- Self-motivated person with high learning aptitude, resourcefulness and demonstrating initiative
- May receive training to become a multi-skilled support agent
- Willing to work in Cebu
- Shifting schedule including holidays and/or weekends
- Permanent Day Shift
- Available to start ASAP
Why Diversify?
Since 2012, Diversify has created a culture where its people come first.
With locations in Makati and BGC, working with Diversify means access to quality work spaces, the latest infrastructure and resources that have made them one of the leading offshore services providers in Metro Manila.
You will immerse yourself in an open, widely diverse office culture where no idea is small enough and you constantly stay engaged with each other.