As a customer experience agent, you will be responsible for answering phone calls from our business partners and customers with the goal of listening, understanding, and resolving issues in a timely manner. You will have the chance to evolve within a rapidly growing company where customer service is valued.
What is a typical workday?
Answer clients over the phone, by email or by live chat;
Inform clients about the status of their delivery;
Collect comments from clients and escalate cases if needed;
Improve the company''s service by listing issues that came up while dealing with problematic cases throughout the day.
Minimum Qualifications:
Minimum of 2 years of proven success in a customer service role.
Familiarity with logistics processes and terminology is preferred.
Excellent written and verbal communication skills, with the ability to convey complex information clearly and effectively.
Strong problem-solving abilities and a commitment to resolving issues in a timely and efficient manner.
Ability to adapt to a fast-paced environment and handle multiple priorities simultaneously.
Experience working with CRM software or other customer service management tools.
