- Receives inspection/audit requests from clients; updates dealer maintenance with accurate location information and appropriate inspector choice.
- Coordinates scheduling for qualified inspector within client timelines and the client's profitability guidelines.
- Communicates promptly with both inspectors, clients, and /or management team with regards to updates, questions or problems with jobs; and works with appropriate department personnel to resolve problems.
- Coordinates certifications with the Regional Managers to ensure inspectors understand the procedures specific to the account (s).
- Documents rating and feedback for each inspector to improve quality.
- Reviews audit/inspection results for accuracy and validity and changes the status to approved, so the completed product is sent to the client.
- Conducts analysis on audits/inspections that meet specific criteria, utilizing a variety of Quality Assurance reports, determining if there are any potential exposures.
- Updates Manager and/or Regional Managers if severe quality or potential exposures exist.
- Documents rating and feedback for each audit/inspection to improve quality.
- Maintains audit/inspection list to ensure timely transfer of information to client.
- Works directly with manager, teammates and clients for continuous process improvement.
- Serves as back-up for other team members to ensure timely completion of all workload in order to mitigate the client’s risk and meet time service expectations.
- Maintains billing records for each job completed, to ensure billing and pay are accurate.
- Ensuring that the processes are delivering their intended outputs (ISO 9001 :2023)
- Reporting on the performance of the Quality Management System and on opportunities for improvement in particular to top management (ISO 9001 :2023)
- Ensuring the promotion of customer focus throughout the organization (ISO 9001 :2023)
- Ensuring that the integrity of the Quality Management System is maintained when changes to
the QMS are planned and implemented. (ISO 9001 :2023) - Reporting on the performance of the information security management system to top management (ISO 27001 :2023)
- Reporting on the performance of the Occupational Health and Safety Management system to top management (ISO45001:2023)
- Conforming to and participating in the requirements of the Environmental Management system (ISO14001:2023)
- Reporting on the performance of the Environmental Management system (ISO14001:2023)
Active Hiring
Customer Service Administrator
Date Posted: 06-03-2024
Level: Entry Level
Coordinates audit requests for assigned customer account (s); ensures assigned inspector has appropriate skill set and qualifications for audit assignments; ensures audits are coordinated effectively and according to each accounts' expectations. Responds promptly to client and inspector inquiries.
Reviews and analyzes audits for accuracy and integrity of information. Updates Manager with critical information requiring further analysis. Works to complete accurate bill records at audit completion. All efforts aim to improve customer service, costs, and audit quality and maintain positive relations with
customer (s) and the inspector base.
Responsibilities
Qualifications
- Strong interpersonal skills with ability to actively participate in a team environment to accomplish established goals
- A bachelor's degree and established customer service experience preferred. Experience in Auto and/or Equipment Finance industry desired.
- Strong computer skills, including use of Microsoft Office, navigating the web.
- Proactive, organized, detail-oriented, highly motivated team player
- Excellent customer service skills and experience
- Ability to communicate effectively both verbally and in writing
- Ability to work in teams and independently
- Maintain effective working relationships
- Read, write and speak English at an acceptable level to perform job functions.
Unlock Global Potential with HGS
We are HGS Offshore Staffing Solutions, a premier global partner in building offshore teams in the Philippines, with over 1,500 professionals across Metro Manila and Cebu.
Our goal is to ignite global potential by connecting exceptional talent with companies worldwide. We are committed to propelling your career forward by providing opportunities for growth, where your expertise can flourish in any field. Here, you'll have access to global industries, continuous training opportunities, and a culture where your voice always matters.
At HGS, we go beyond recruiting talented individuals, we cultivate a vibrant community. You'll be able to grow alongside your peers through professional development opportunities at your fingertips and connect with teammates during exciting company events. Our monthly huddles keep you connected with your team and colleagues. We also foster a dynamic community with our charity initiatives, reminding us that our careers can make a real difference. Whether you work remotely or side-by-side, you are always part of the team at HGS.