Active Hiring

Customer Service Officer

Summary

Answer all incoming customer calls entering job bookings into the system for Couriers , Parcels and Taxi Trucks. In addition, assist customers with queries relating to their freight requirements and any other information that they require.

Type: Full-time
Level: Junior Level
Salary: Confidential
Date Posted: 05-09-2022

Responsibilities

  • Answer incoming phone calls relating to job bookings, and enter the requirements into the system.
  • Process paperwork for accounts to invoice
  • Provide customer support and answer all customer queries  
  • Speak to drivers, allocators, and other departments about customer queries and follow through with the enquiry until resolution 
  • Support and work closely with all customer service team members

Qualifications

  • Excellent phone manner 
  • Excellent problem solving ability 
  • 2 Plus years’ experience in the Freight Industry 
  • Customer Service Background

Why Diversify?

Since 2012, Diversify has created a culture where its people come first. With locations in Makati and BGC, working with Diversify means access to quality work spaces, the latest infrastructure and resources that have made them one of the leading offshore services providers in Metro Manila. You will immerse yourself in an open, widely diverse office culture where no idea is small enough and you constantly stay engaged with each other.

Position Overview

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