- Answering customers calls – mostly inbound
- Changing delivery details at customer request
- General data / CRM cleanup
- Customer complaints & esclations
- Outbound proactive customer calls & emails (not as many of these)
We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. In this role, you will play a vital role in ensuring exceptional service delivery to our clients and maintaining our reputation as a trusted industry leader. As the primary point of contact for our customers, you will handle inquiries, resolve issues, and provide accurate information and solutions to meet their shipping and logistics needs. Your responsibilities will include order processing, issue resolution, building strong customer relationships, maintaining documentation, and contributing to process improvement initiatives.