- Answering customers calls – mostly inbound
- Changing delivery details at customer request
- General data / CRM cleanup
- Customer complaints & esclations
- Outbound proactive customer calls & emails (not as many of these)
Active Hiring
Customer Service Representative
Summary
We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. In this role, you will play a vital role in ensuring exceptional service delivery to our clients and maintaining our reputation as a trusted industry leader. As the primary point of contact for our customers, you will handle inquiries, resolve issues, and provide accurate information and solutions to meet their shipping and logistics needs. Your responsibilities will include order processing, issue resolution, building strong customer relationships, maintaining documentation, and contributing to process improvement initiatives.
Type: Full-time
Level: Mid Level
Salary: Confidential
Date Posted: 30-06-2023
Responsibilities
Qualifications
- Prior experience in customer service – not specific to phone calls, but can be retail or hospitality and looking to get into
phone based customer service. - Basic phone competency at speaking with customers.
- Good English speaking and written communicate with customers.
- Friendly personality, personable.
Why Diversify?
Since 2012, Diversify has created a culture where its people come first.
With locations in Makati and BGC, working with Diversify means access to quality work spaces, the latest infrastructure and resources that have made them one of the leading offshore services providers in Metro Manila.
You will immerse yourself in an open, widely diverse office culture where no idea is small enough and you constantly stay engaged with each other.