Active Hiring

Customer Service Representative

Summary

A Customer Service Representative interacts with customers and acts as a liaison between customers and companies by providing information to address inquiries regarding products and services. In addition, a customer service representative deals with, assists and helps
resolve any customer complaints, orders, errors, account questions, billing, cancelations, and other queries about products and services.

Type: Full-time
Level: Mid Level
Salary: Confidential
Date Posted: 29-11-2023

Responsibilities

  • Responsible for handling inbound calls.
  • Ensure any telephone messages are accurately recorded and emailed to the client as soon as possible
  • Ensure all client enquiries are recorded into the system, confirming all contact details of the enquirer with 100% accuracy
  • Ensure compliance with goals, which includes call answering time, enquiry to interview days, and focusing on availability within the contact center
  • Dealing with all calls and enquiries politely, courteously, professionally and assertively
  • Matching customer’s need to client’s products and services
  • Provide well-rounded, prompt, high-quality, and professional client service at all times
  • Any other task/duty as directed by client/management

Qualifications

  • Candidate must possess at least a Bachelor’s/College Degree
  • At least 1 to 2 years of work experience in BPO is required
  • Proficiency in using Microsoft Office applications
  • Contribute to a harmonious working environment and build good working relationships while adhering to policies and procedure
  • Demonstrate commitment in upholding core values and behavioral standards
  • Excellent customer service, problem solving and analytical skills
  •  Ability to be flexible, adaptable and work in fast-paced environment
  • Strong command of the English language, both oral and written
  • The work schedule will be Monday – Friday, Morning Shift

Why Diversify?

Since 2012, Diversify has created a culture where its people come first. With locations in Makati and BGC, working with Diversify means access to quality work spaces, the latest infrastructure and resources that have made them one of the leading offshore services providers in Metro Manila. You will immerse yourself in an open, widely diverse office culture where no idea is small enough and you constantly stay engaged with each other.

Position Overview

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