- Responding to customer queries in a timely and accurate way, via phone, email or chat.
- Taking ownership with client/customer issues.
- Assist with placement of orders, refunds, or exchanges.
- Provides concise information. Has the ability to be able to educate users/drivers of service function.
- Follow communication procedures, guidelines and policies.
Active Hiring
Customer Support Specialist - Channel Support
Summary
As a member of the Channel Support team, you will assist a range of Client's stakeholders with enquiries; including - Individual Users, Clients and Drivers.
PERKS
- HMO Benefits from Day 1
- Learning and Development Opportunities
- Annual Salary Increase
Type: Full-time
Level: Junior Level
Salary: Confidential
Date Posted: 08-02-2023
Responsibilities
Qualifications
- 2-3 years experience in Transport, Logistics, Delivery, or any similar industries.
- Strong in chat/phone contact handling skills; and open to handling multiple chats.
- Skilled in driving a conversation and probe to discover the root cause of the problem.
- Patient in handling difficult enquiries.
- Display strong attention to detail and active listening skills.
- Cooperative with Team Members and Leads to achieve goals and targets for the day individually as well as a team.
- Amenable to be trained across all dashboard tasks (Dispatch, Tracking, Inbound/Outbound Calls, BOH)
Why Diversify?
Since 2012, Diversify has created a culture where its people come first.
With locations in Makati and BGC, working with Diversify means access to quality work spaces, the latest infrastructure and resources that have made them one of the leading offshore services providers in Metro Manila.
You will immerse yourself in an open, widely diverse office culture where no idea is small enough and you constantly stay engaged with each other.