Partner Experience Advocate

A Partner Experience Advocate is a critical customer service representative who provides exceptional support services, sales, and other customer-related services primarily through email. The role of an email support agent is to act on behalf of the company, answering and responding to customer concerns or queries in a highly efficient and effective manner.

• Providing a positive and quality customer experience by responding promptly and accurately to questions, feedback, and complaints
• Demonstrating excellent written communication skills to articulate information and business rules creatively.
• Guiding and supporting customers to engage with the proper support teams to meet  their needs.
• Tracking all activities in the CRM/PRM case management tool
• Supporting other team members in managing their caseload
• Completing any other tasks or duties as directed by the client.

• A Bachelor's/College Degree
• 5-7 years of related work experience in a similar function
• Proficiency in MS Excel is desired.
• The ability to provide prompt and professional client service at all times.
• Strong organizational and multitasking skills to handle multiple tasks systematically.
• Excellent interpersonal and communication skills, both verbal and written
• Critical thinking and decision-making skills
• A self-motivated and accountable approach, combined with a strong sense of teamwork.
• The ability to type at least 40 WPM (adjusted speed) with 90% accuracy.
• The ability to a harmonious working environment and building good working relationships while adhering to policies and procedures.

We are HGS Offshore Staffing Solutions, a premier global partner in building offshore teams in the Philippines, with over 1,500 professionals across Metro Manila and Cebu.

Our goal is to ignite global potential by connecting exceptional talent with companies worldwide. We are committed to propelling your career forward by providing opportunities for growth, where your expertise can flourish in any field. Here, you'll have access to global industries, continuous training opportunities, and a culture where your voice always matters.

At HGS, we go beyond recruiting talented individuals, we cultivate a vibrant community. You'll be able to grow alongside your peers through professional development opportunities at your fingertips and connect with teammates during exciting company events. Our monthly huddles keep you connected with your team and colleagues. We also foster a dynamic community with our charity initiatives, reminding us that our careers can make a real difference. Whether you work remotely or side-by-side, you are always part of the team at HGS.