Frontline Sales Agent will be supports the customers to move homes easily and smoothly, or assist them when they need to review a bill for their property. The ideal candidate will have exceptional customer service skills and experience of working in a contact centre, environment or similar.
Level: Senior Level
Date Posted: 05-08-2022
Communicating, problem solving, and encouraging people to make informed decisions.
Analysing initial conversations with customers to develop a recommendation of products, plans, and services that address their needs.
Maintaining a customer-solutions focus at all times, to deliver the best possible outcome for both our customers and the business.
Leveraging the Movinghub platform to ensure compliance is met.
Demonstrating resilience and persistence during difficult conversations.
Building and establishing relationships with customers with rapport and trust.
Demonstrating high-level problem solving and objection handling.
Has proven ability to problem-solve, with a first call resolution mindset.
Has proven ability in supporting people to make informed decisions.
Has high attention to detail.
Has experience with working independently, meeting targets, and is used to a culture that is sales and customer service driven.
Is trustworthy and dependable.
Is eager to learn new skills and respond well to coaching and development.
Enjoys an online team culture where, apart from completing your own sales, you contribute to the overall team and success of the business.
Is resilient, persistent and with an inquisitive nature that has nurtured your proficient sales and service skills.
Call Centre Sales
Customer service experience in the selling/provisioning of energy, broadband, insurance and/or other home-related products and services
Excellent communication skills - verbal and written
Since 2012, Diversify has created a culture where its people come first.
With locations in Makati and BGC, working with Diversify means access to quality work spaces, the latest infrastructure and resources that have made them one of the leading offshore services providers in Metro Manila.
You will immerse yourself in an open, widely diverse office culture where no idea is small enough and you constantly stay engaged with each other.