- Accurately identify and address any issues or questions customers may have when using any product to plan, process or analyze their data and escalate to internal groups as needed
- Own the processing, generation, troubleshooting, and ultimate delivery of pristine geospatial data products (orthophotos, point clouds, contour maps, DSM, etc) to customers
- Ensure delivered data products meet customer requirements and SLA, including troubleshooting and providing reports and analyses for any data products that do not meet requirements
- Create and maintain documentation that answers common support questions
- Identify common customer challenges to suggest better solutions
Closed
GIS Specialist
Summary
The client is building an entirely new industry with drones, so you need to love exploring the unknown and cutting a new trail. Sound like the time of your life? Come create the future with them!
Position Overview
The GIS Specialist will mainly be responsible for providing first class support to our customers and assist them in answering their queries and issues. Performing drone photogrammetry, and other imagery processing and analysis. Also for assisting customers by answering questions and performing basic troubleshooting.
Type: Full-time
Level: Junior Level
Salary: Confidential
Date Posted: 05-09-2022
Responsibilities
Qualifications
- Has at least two (2) years of experience directly supporting customers using technical products
- One (1) year of experience with databases, preferably MySQL; One (1) year experience using photogrammetry and GIS tools, such as Pix4D, Agisoft, Global Mapper, QGIS, ArcGIS, etc.
- Experience using Amazon Web Services / Microsoft Azure cloud technologies
- Outstanding oral and written English communication skills
- Comfortable using technical jargon and able to communicate complex solutions in easy-to-understand terms
- Demonstrates strong problem solving and analytical skills to troubleshoot, replicate, and escalate issues as needed
- Can empathize with customers on their issues and communicate with diplomacy, tact, and poise under pressure
- Experience writing scripts in Javascript and Python
More about the client
The client creates industrial strength products, services, and solutions that powers some of the most complex projects on the planet. Capturing the world's data and create visual intelligence to help people operate faster, safer, and smarter than ever before. They are the industry leaders for commercial UAV applications and data-imaging, building revolutionary products and providing unparalleled service.
Client is a platform for capturing data using small autonomous aerial robots. The product is built for enterprise with safety, strength and reliability in mind. It can cover large geographic areas, be equipped with different sensors depending on the customer’s needs, and operate in challenging weather conditions. Our proprietary battery-swapping and autonomous landing technology gives our aerial robots the ability to scale and operate without human involvement.
Why Diversify?
Since 2012, Diversify has created a culture where its people come first.
With locations in Makati and BGC, working with Diversify means access to quality work spaces, the latest infrastructure and resources that have made them one of the leading offshore services providers in Metro Manila.
You will immerse yourself in an open, widely diverse office culture where no idea is small enough and you constantly stay engaged with each other.