TheHR Business Partnerassists the Operations Manager with the overall day-to-day operational and administrative tasks within the organisation. The position is responsible for handling client issues and concerns regarding operations and staff performance; proactively supporting the delivery of HR Processes at the clients’ side. The Client Services Supervisor coordinates with other Support Teams to ensure business continuity and performance compliance
RESPONSIBILITIES:
Operational and Team Management
Provide day-to-day operational, and project support to clients and employees
Manage clients' compliance to company systems and policies
Build a strong business relationship with clients to discuss issues, concerns and updates
Manage work schedules
Carry out daily operational duties and responsible for motivating employees; leads by example
Monitor team performance, attendance, productivity, and ensures that SLAs are regularly met
Motivate and encourage employees through positive communication and create effective channels for employee feedback
Establish a positive, supportive and collaborative environment
Drive company initiatives that contribute to long-term operational excellence
Assist in the development of strategic plans for operational activity
Formulate and implement departmental & organizational policies and operational plans & procedures to maximize output
Manage complex and difficult HR Projects cross-functionally
Administration
Act as the main link between Client Operations, Management team, and the employees
Perform wide range of Human Resource activities
Review and evaluate staff individual strengths and areas for improvement; produce performance reviews as established by Operations Manager
Monitor and report individual and team performance through regular scorecard reviews
Deal with personnel work-related issues and concerns in a professional and confident manner using the company Code of Conduct and Labor Laws as a guide
Provide effective coaching and perform the appropriate corrective/disciplinary action as needed
Develop engagement activities to increase employee loyalty, focus, and retention
Establish monthly town hall meetings with other departments to review operations activities within the organization
Implement improvements to increase the effectiveness and efficiency of Support Services (HR, IT, Finance) as well as coordination and communication between functions
Reconciling monthly activity, and generating year-end reports
Assists in administering payroll and employee benefits and organizational insurance
Serve as primary liaison to legal counsel in addressing legal issues e.g. intellectual property, copyright, governing instruments, partnerships
Monitor various departments in the organization together with Human Resources Department
Oversee organizational insurance policies and ensure the health and safety of all employees
QUALIFICATIONS:
Graduate of any Bachelor's Degree preferably in Human Resources or any related course
With at least 3-5 years relevant and hands-on experience in Human Resources
Background in Philippine Labor Laws / HR governing policies is required
Previous work experience in a BPO/Offshoring company
Experience handling start up campaigns or Australian accounts is an advantage
Strong English communication skills with the ability to convey issues accurately, effectively and often with empathy
Can deal effectively, comfortably, and confidently with clients at all levels of responsibility, authority, and rank
Ability to deal with people across all levels of the organization
Ability to make sound decisions, is goal-oriented, energetic, and a forward thinker who has set high standards
Extensive knowledge in operations-related functions
With proven planning and leadership skills
Must be detail-oriented, has good judgment and should be able to think strategically
Possesses strong analytical skills
Good time management and organizational skills
Trustworthy, reliable, and has the ability to work independently and manage multiple projects at a time
Strong commitment to service and a flexible can-do attitude to respond to client and business needs
Exhibits a high degree of professionalism
Ability to multitask and remain calm under pressure and stress
Takes initiative and deliver solutions
Must be willing to work in BGC in shifting schedule and weekends if needed
Unlock Global Potential with HGS
We are HGS Offshore Staffing Solutions, a premier global partner in building offshore teams in the Philippines, with over 1,500 professionals across Metro Manila and Cebu.
Our goal is to ignite global potential by connecting exceptional talent with companies worldwide. We are committed to propelling your career forward by providing opportunities for growth, where your expertise can flourish in any field. Here, you'll have access to global industries, continuous training opportunities, and a culture where your voice always matters.
At HGS, we go beyond recruiting talented individuals, we cultivate a vibrant community. You'll be able to grow alongside your peers through professional development opportunities at your fingertips and connect with teammates during exciting company events. Our monthly huddles keep you connected with your team and colleagues. We also foster a dynamic community with our charity initiatives, reminding us that our careers can make a real difference. Whether you work remotely or side-by-side, you are always part of the team at HGS.
