Active Hiring

Level 3 IT Technical Support Engineer (with AWS Experience)

Summary

We are looking for a 3-5 year experienced Level 2 Technical Support Engineer with extensive On-Premise and Cloud Technology knowledge to
join our friendly and professional team. Reporting to the Help Desk Manager, you will sometimes be an initial point of contact. Primarily you will be an escalation point for technical problems, perform troubleshooting tasks, problem diagnosis, resolution, or escalate further to specialist teams. You will proactively perform maintenance activities, while deploying and documenting technical solutions. You will also maintain strong relationships with a range of stakeholders including local and remote users, senior management, and external providers/third-party vendors. Beyond support responsibilities you will also facilitate location specific project work such as on-premise to cloud server moves, telephony upgrades and internet changeovers. We are looking for a team player who is customer orientated and has a proactive approach to problem-solving, with the ability to work independently as well as lead a project team being key to this role’s success. If you are switched on and have proven success in a similar role as a Technical Support Engineer, you want to feel valued as you work with a supportive and encouraging leadership team, and your knowledge aligns with the required core responsibilities and technical skills, we welcome your interest.

Type: Full-time
Level: Senior Level
Salary: Confidential
Date Posted: 31-05-2023

Responsibilities

  • Administering and maintaining a range of networks and systems.
  • Supporting clients to resolve high level IT issues escalated within the Service Desk
  • Overseeing patch management regimes and anti-virus compliance
  • Ability to create, communicate and coordinate small to medium scale project plans
  • The ability to communicate fluently in both oral and written form
  • Strong attention to detail and excellent customer service orientation
  • Current MCSA or equivalent experience is highly regarded
  • ITIL Certification is highly regarded
  • Helpdesk support/service desk

Qualifications

  • Minimum 3+ years’ experience managing and configuring Windows
    Desktop (8, 10, 11)
  • Minimum 3+ years’ experience managing and configuring Window Servers (2012r2, 2016, 2019, 2022)
  • Minimum 3+ years’ experience managing Microsoft 365 and Azure/AWS
  • Minimum 3+ years’ exposure to enterprise LAN, WAN and VPN Technologies
  • Strong Networking Skills (TCP/IP and Multicast), NAT, VLAN, Switching, Routing
  • Knowledge of VoIP Technologies (e.g. Mitel, Avaya, 3CX) an advantage

Why Diversify?

Since 2012, Diversify has created a culture where its people come first. With locations in Makati and BGC, working with Diversify means access to quality work spaces, the latest infrastructure and resources that have made them one of the leading offshore services providers in Metro Manila. You will immerse yourself in an open, widely diverse office culture where no idea is small enough and you constantly stay engaged with each other.

Position Overview

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