Support Logistics Manager (Fulfilment Operations) to monitor the performance and efficiency of our end-to-end fulfilment operations. You will play a key role in building an industry leading fulfilment operation and home delivery experience. In addition to monitoring our fulfilment performance and efficiency, you will liaise with other internal stakeholders (such as customer care) to improve overall customer fulfilment experience.
Level: Senior Level
Date Posted: 14-03-2023
Maintain and continue to develop 3PL warehouse performance dashboards and lead weekly calls with sites to review operational SLAs
Engage external warehouses and internal stakeholders via phone, e-mail and chat applications to solve immediate operational issues
Review, investigate and respond to Customer Care enquiry emails within <24 hours
Resolve outbound order fulfillment concerns, including shipping questions, back-order inquiries, and more, using a variety of software tools
Manage a complex workload and hit key performance targets daily
Engage internal stakeholders to develop cross-functional projects, to improve order accuracy and reduce fill days
Meet or exceed current internal standards while identifying areas for proactive improvement.
Consistently project a high level of professionalism
Recognize, document and alert Logistics Manager of ongoing issues or trends thatrequire escalation.
Seek to continuously improve processes while maintaining SOP work instructions.
Investigate and drive projects and continue to automate key daily tasks
Cross-trained in other Logistics and Operations tasks such as but not limited to International Logistics, Purchasing, etc. to support our team in backup coverage from time to time when the company needs flexible support.
Ability to problem solve and analyse data
Excellent communication skills, both written and verbal
Ability to work towards and hit daily performance targets
Aptitude for analysing data and identifying on-going trends
Desire to learn, both through training and independently
Passion for helping to solve problems
Talent for building strong, professional relationships
Prior experience in a fast-paced environment
Strong knowledge of Excel and ability to learn new systems quickly is a must
Familiarity with warehouse management systems or purchase order systems is a plus
Successful track record working in a high-volume environment
Strong desire to be part of a team, while achieving personal and company goals
Logistics Administrator - Fulfilment Performance
Reliable, consistent and self-reliant work habits are necessary
Regular and reliable attendance is essential
Ability to handle challenging interactions via telephone and email in a professional manner
Demonstrated experience taking a structured approach to problem-solving, identifying hypotheses, assumptions, risks, and recommendations
Must be willing to work in 1 Nito Tower, Cebu City for shifting schedule
Since 2012, Diversify has created a culture where its people come first.
With locations in Makati and BGC, working with Diversify means access to quality work spaces, the latest infrastructure and resources that have made them one of the leading offshore services providers in Metro Manila.
You will immerse yourself in an open, widely diverse office culture where no idea is small enough and you constantly stay engaged with each other.