- Maintain and continue to develop 3PL warehouse performance dashboards and lead
weekly calls with sites to review operational SLAs - Engage external warehouses and internal stakeholders via phone, e-mail and chat
applications to solve immediate operational issues - Review, investigate and respond to Customer Care enquiry emails within <24 hours
- Resolve outbound order fulfillment concerns, including shipping questions, back-order
inquiries, and more, using a variety of software tools - Manage a complex workload and hit key performance targets daily
- Engage internal stakeholders to develop cross-functional projects, to improve order
accuracy and reduce fill days - Meet or exceed current internal standards while identifying areas for proactive
improvement. - Consistently project a high level of professionalism
- Recognize, document and alert Logistics Manager of ongoing issues or trends thatrequire escalation.
- Seek to continuously improve processes while maintaining SOP work instructions.
- Investigate and drive projects and continue to automate key daily tasks
- Cross-trained in other Logistics and Operations tasks such as but not limited to
International Logistics, Purchasing, etc. to support our team in backup coverage from
time to time when the company needs flexible support.
Active Hiring
Logistics Administrator (Fulfilment Performance)
Summary
Support Logistics Manager (Fulfilment Operations) to monitor the performance and efficiency
of our end-to-end fulfilment operations. You will play a key role in building an industry leading
fulfilment operation and home delivery experience. In addition to monitoring our fulfilment
performance and efficiency, you will liaise with other internal stakeholders (such as customer
care) to improve overall customer fulfilment experience.
Type: Full-time
Level: Senior Level
Salary: Confidential
Date Posted: 14-03-2023
Responsibilities
Qualifications
- Ability to problem solve and analyse data
- Excellent communication skills, both written and verbal
- Ability to work towards and hit daily performance targets
- Aptitude for analysing data and identifying on-going trends
- Desire to learn, both through training and independently
- Passion for helping to solve problems
- Talent for building strong, professional relationships
- Prior experience in a fast-paced environment
- Strong knowledge of Excel and ability to learn new systems quickly is a must
- Familiarity with warehouse management systems or purchase order systems is a plus
- Successful track record working in a high-volume environment
- Strong desire to be part of a team, while achieving personal and company goals
- Logistics Administrator - Fulfilment Performance
- Reliable, consistent and self-reliant work habits are necessary
- Regular and reliable attendance is essential
- Ability to handle challenging interactions via telephone and email in a professional
manner - Demonstrated experience taking a structured approach to problem-solving, identifying
hypotheses, assumptions, risks, and recommendations - Must be willing to work in 1 Nito Tower, Cebu City for shifting schedule
Why Diversify?
Since 2012, Diversify has created a culture where its people come first.
With locations in Makati and BGC, working with Diversify means access to quality work spaces, the latest infrastructure and resources that have made them one of the leading offshore services providers in Metro Manila.
You will immerse yourself in an open, widely diverse office culture where no idea is small enough and you constantly stay engaged with each other.