NEO LMS Administrator

Key Specific Duties

Strategic

• Identify methods to improve productivity and growth via use of LMS
• Define content policies and standards for course and configuration management
• Develop and maintain process maps for existing LMS processes
• Involved in the future Strategic development opportunities for the LMS (LMS Roadmap)

Operational

• Assist in the review, testing and implementation of LMS updates and enhancements
• Partner with LMS provider when problems or questions arise to support users and troubleshoot problems
• Actively own the design, development, and implementation of eLearning courses nad supporting digital assets using an array of authoring tools
• Serve as a primary content resource, responsible for uploading and maintenance of internal and external course content in the LMS
• System reports Perhaps you are referring to “Maintain LMS logs, documents, and files as needed
• Administer and maintain LMS components (i.e., system data uploads and troubleshooting)   
• Work with experts to troubleshoot and retest online courses as needed
• Maintain the course catalog
• Support the commercialization of the LMS
• Instruct employees and local administrators on the use of the system
• Host webinars for open discussion on LMS use for external customers

• With Bachelor’s degree in Educational Technology or equivalent
• With 3+ years’ experience in LMS administration in an educational institution
• Experience of LMS platforms, reporting process and analytics
• Proficiency in MS Office applications, eLearning development tools/authoring software
• Experience working with SCORM, AICC, xAPI, and the latest LMS technologies
• Experience with audio and video recording and editing preferred
• Demonstrated capability in project management and communication
• Proven ability to work creatively and analytically in a problem-solving environment
• With 1+ years’ experience with HTML/CSS a definite advantage
• Experience in any webinar software
• Excellent customer service
• Excellent interpersonal skills, communication, follow up, problem-solving and creative thinking skills
• Experience in working in a startup environment
• Organized, detail oriented, a self-starter with the ability to handle multiple tasks simultaneously
• Ability to advise on best practice/alternate solutions by bringing new ideas and solutions to operational challenges in delivering e-learning
• Positive attitude and entrepreneurial spirit with the willingness to learn new technologies, the curiosity to figure out how things work, and a passion for improving the experience of end-users
• Willing to work on shifting schedule to support global students
• Willing to work on weekends