As an Onboarding Coordinator, you will play a crucial role in ensuring a smooth transition for our customers to the PCP account. This is a temporary entry-level position that requires excellent communication skills, exceptional organizational abilities, and basic knowledge of Excel or Google Sheets. While prior e-commerce knowledge is a plus, it is not a mandatory requirement.
Level: Junior Level
Date Posted: 15-09-2023
Reach out to a list of customers via email and/or phone to explain the benefits of migrating to PayPal's PCP account.
Provide step-by-step guidance and assistance to customers in updating their PayPal accounts.
Maintain accurate records of customer interactions and progress using Excel or Google Sheets.
Address customer inquiries and concerns promptly and professionally.
Collaborate with the team to ensure a seamless migration process.
Excellent verbal and written communication skills in English.
Experience in handling financial account
Strong organizational skills with a keen attention to detail.
Basic proficiency in Excel or Google Sheets.
Ability to work independently and as part of a team.
Previous e-commerce knowledge is a plus but not mandatory.
High school diploma or equivalent.
Since 2012, Diversify has created a culture where its people come first.
With locations in Makati and BGC, working with Diversify means access to quality work spaces, the latest infrastructure and resources that have made them one of the leading offshore services providers in Metro Manila.
You will immerse yourself in an open, widely diverse office culture where no idea is small enough and you constantly stay engaged with each other.