Operations Manager

The Operations Manager monitors the overall day-to-day operational and administrative tasks within the web
development and digital marketing team. The position handles the creation of daily, weekly, and monthly tasks
of the team, and ensures that all tasks are done on time, is at par with the quality standards and is within the
budget.

• Will handle the Web Development Team but will eventually transition into handling the whole Digital Marketing team
• Provides day-to-day operational and project support to the team and the client and will be in charge of handling team members who are based around the globe
• Manages clients, compliance to company systems and policies and meets with clients to discuss issues, concerns and updates
• Manages work schedules and plans out the daily, weekly, and monthly tasks of the team
• Carries out daily operational duties and responsible for motivating employees; leads by example
• Monitors team performance, attendance, productivity, etc. and ensures that SLAs are regularly met
• Motivates and encourages employees through positive communication and create effective channels for employee feedback, and establishes a positive, supportive and collaborative environment
• Assists in the development of strategic plans for operational activity
• Formulates and implements departmental & organizational policies and operational plans and procedures to maximize output
• Reviews and evaluates staff individual strengths and areas for improvement; produce performance reviews, and reports individual and team performance through regular scorecard reviews
• Provide effective coaching and perform the appropriate corrective/disciplinary action as needed
• Ensure that all projects and tasks are done in a timely manner and are within the identified project
• budget

• Bachelor Degree in Information Technology or any related course
• With at least 5 years in the Operations Management and Information Technology and Digital Marketing industry, and a hands-on experience in team, client, and quality management
• Strong English communication skills with the ability to convey issues accurately, effectively and often with empathy
• Can deal effectively, comfortably, and confidently with clients at all levels of responsibility, authority, and rank, and must be willing to do ground work in order to assist the team effectively
• Ability to make sound decisions, is goal-oriented, energetic, and a forward thinker who has set high standards; With proven planning and leadership skills
• Must be detail-oriented, has good judgment, and should be able to think strategically and must possess strong analytical skills and is a quick thinker
• Good time management and organisational skills, experience in creating and using a Gantt chart is a plus
• Trustworthy, reliable, takes initiative, and has the ability to work independently and manage multiple projects at a time
• Strong commitment to service and a flexible can-do and go-getter attitude to respond to client and business needs, takes initiative and deliver solutions
• Exhibits a high degree of professionalism and must have the ability to multitask and remain calm under pressure and stress
• Must be willing to work in Bonifacio Global City, Taguig City, Early Morning Shift/Shifting Schedule

We are HGS Offshore Staffing Solutions, a premier global partner in building offshore teams in the Philippines, with over 1,500 professionals across Metro Manila and Cebu.

Our goal is to ignite global potential by connecting exceptional talent with companies worldwide. We are committed to propelling your career forward by providing opportunities for growth, where your expertise can flourish in any field. Here, you'll have access to global industries, continuous training opportunities, and a culture where your voice always matters.

At HGS, we go beyond recruiting talented individuals, we cultivate a vibrant community. You'll be able to grow alongside your peers through professional development opportunities at your fingertips and connect with teammates during exciting company events. Our monthly huddles keep you connected with your team and colleagues. We also foster a dynamic community with our charity initiatives, reminding us that our careers can make a real difference. Whether you work remotely or side-by-side, you are always part of the team at HGS.