Product Catalogue Assistant (Back-office)

A Product Catalogue Assistant is responsible of building, maintaining and improving the client’s online product catalogue.

• Liaising with multiple suppliers regarding the timely supply of accurate product information and imagery for entry into SAP and Central
• Arranging product photography and quality inspections as required
• Preparing data for entry into Central to accurately display on the website
• Entry of data into SAP to ensure accurate information is stored for ordering and warehouse purposes
• Review of Quality Control reports and communicating inspection results with suppliers and buying teams
• Formatting data with excel submission sheets to prepare new products for uploading including accurate descriptions, dimensions, features, pricing and image file labelling
• Ensuring on-site accuracy of all product information and images at all times, to maximise sales and customer satisfaction
• Responding to Customer Care enquiries promptly and liaising with suppliers to resolve any issues
• Completing ad hoc updates to product content as requested by other departments via the merchandising ticketing system
• Proactively identifying opportunities to improve the product addition process and associated tools
• Liaising with internal teams to implement improvements to the product additions process
• Conducting pre-live Quality Assurance processes and setting new products live onsite
• Reaching out to suppliers to obtain new product submissions
• Copywriting and editing of product content
• Other ad hoc tasks as requested by your manager

• Atleast three (3) years of solid experience in training, quality assurance, and back-office role or in other related field
• Intermediate knowledge in Excel
• Great attention to detail and problem-solving skills; able to catch errors & suggest solutions
• The ability to learn and follow established processes for product development and creation
• Preferably previous experience in the product content handling and uploading environment
• Prior background in data analysis and reports background is a definite advantage
• Dependable with value for work ethics and customer service
• Excellent written & oral communication skills
• Ability to work autonomously and collaboratively
• Able to adapt to a rapidly changing environment
• Amenable to work in BGC in an Early Morning Shift

We are HGS Offshore Staffing Solutions, a premier global partner in building offshore teams in the Philippines, with over 1,500 professionals across Metro Manila and Cebu.

Our goal is to ignite global potential by connecting exceptional talent with companies worldwide. We are committed to propelling your career forward by providing opportunities for growth, where your expertise can flourish in any field. Here, you'll have access to global industries, continuous training opportunities, and a culture where your voice always matters.

At HGS, we go beyond recruiting talented individuals, we cultivate a vibrant community. You'll be able to grow alongside your peers through professional development opportunities at your fingertips and connect with teammates during exciting company events. Our monthly huddles keep you connected with your team and colleagues. We also foster a dynamic community with our charity initiatives, reminding us that our careers can make a real difference. Whether you work remotely or side-by-side, you are always part of the team at HGS.