Active Hiring

Property Admin Assistant

Summary

The purpose of this position is to arrange repairs and maintenance on behalf of the Owners Corp. The main point of contact between the office and contractors.

Type: Full-time
Level: Mid Level
Salary: Confidential
Date Posted: 21-11-2023

Responsibilities

  • Manage and maintain timely communications and compliance whilst providing an exceptional customer experience.
  • Operate in compliance with all legislative requirements and Smarter Communities policies and procedures.
  • Issuing quote requests o Within 8 business hours of request (often from Community Manager)
  • Follow-up and reminders to ensure that contractors meet their tiered Service Level Agreements “SLAs”
  • Review quote response for accuracy, quality & cost o Provide quotes in a timely manner to Community Manager
  • Issuing work orders
  • Communicate with on-site contact / customer in a professional and timely manner (and share job tracking functionality)
  • Communicate with contractors in a professional and timely manner
  • Follow-up and reminders so that contractors meet their tiered SLAs
  • Repeating work
  • Action & update periodic works as per the Customer / Community Manager instruction
  • Keep all parties updated (as per work order process)
  • Other duties as assigned, o Action calls / emails in a timely manner o Build relationships with contractors
  • Establish knowledge of contractor network & buildings
  • Keeping building information always updated
  • Arranging Annual ESM Inspections & notify Managers of any defects
  • Arranging compliance reports such as OH&S & Asbestos
  • Knowledge of Building Defects Process & tracking of same

Qualifications

  • Customer service skills
  • Previous experience in strata industry highly desired
  • Property maintenance experience
  • Can read plans of subdivisions
  • Analytical skills
  • Competent in Microsoft Applications i.e. Word; Excel etc.
  • Strong written, verbal and interpersonal skills
  • High level of accuracy and attention to detail
  • Ability to liaise with a variety of people
  • Ability to work under pressure and according to deadlines
  • Ability to quickly grasp new processes and procedures

Why Diversify?

Since 2012, Diversify has created a culture where its people come first. With locations in Makati and BGC, working with Diversify means access to quality work spaces, the latest infrastructure and resources that have made them one of the leading offshore services providers in Metro Manila. You will immerse yourself in an open, widely diverse office culture where no idea is small enough and you constantly stay engaged with each other.

Position Overview

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