Provider Support Representative

The Provider Support role is responsible for the coordinating and monitoring medical care for workers compensation, personal injury and motor vehicle accident clients. Works in partnership with attorney, physician office(s) and client ensuring high quality service expectations are met with positive outcomes.

• Reach out to the provider’s office via phone/email to see if a patient attended their scheduled appointments.
• Request the medical records, notes, orders from those providers/practices.
  Upload the documentation from these providers/practices into our system & add any appointment follow up dates that they provide into our system.
• create a referral in our system and send it to the provider based on designated guidelines.
• Review all emails sent by our providers/practices to see what actions are
  needed and escalate to a case manager if necessary.
• Other duties as assigned.

• Previous Medical experience is good to have.
• Strong verbal and written communication skills.
• Positive team player with a focus on excellent customer service.
• Organizational and time management skills.
• Handles stressful situations in a professional manner.
• Adheres to oral and written instructions and procedures.
• Works independently and manages own time and work tasks.
• Maintain accuracy and consistency.
• Maintains confidentiality.

We are HGS Offshore Staffing Solutions, a premier global partner in building offshore teams in the Philippines, with over 1,500 professionals across Metro Manila and Cebu.

Our goal is to ignite global potential by connecting exceptional talent with companies worldwide. We are committed to propelling your career forward by providing opportunities for growth, where your expertise can flourish in any field. Here, you'll have access to global industries, continuous training opportunities, and a culture where your voice always matters.

At HGS, we go beyond recruiting talented individuals, we cultivate a vibrant community. You'll be able to grow alongside your peers through professional development opportunities at your fingertips and connect with teammates during exciting company events. Our monthly huddles keep you connected with your team and colleagues. We also foster a dynamic community with our charity initiatives, reminding us that our careers can make a real difference. Whether you work remotely or side-by-side, you are always part of the team at HGS.