Active Hiring

Quality Assistant

Summary

A Quality Assistant is responsible for performing general administrative functions and tasks.

Type: Full-time
Level: Mid Level
Salary: Confidential
Date Posted: 05-05-2023

Responsibilities

  • Processing and liaising with internal and external stakeholders
  • Handling customer care requests in terms of checking the quality of the products and collaborate with the quality and buying team to provide the suppliers with adequate information and trending issues regarding the products that were sent back for refund / replacement
  • Snipping photos from the website when coming through from the care team for checking
  • Demonstrate excellent customer and team member service reflecting on the client’s values
  • Ensure that requirements are implemented and maintained
  • Preparation of meetings and ensuring that everyone is well prepared with all relevant documents and information in conducting meetings
  • Organize, store, and archive paperwork in line with requirements
  • Communicate with stakeholders and staff members with empathy, compassion, and professionalism
  • Any other task/duty as directed by client/management

Qualifications

  • With at least 1 to 2 years of relevant experience as an administrative assistant in any fast-paced industry
  • Background in logistics and eCommerce industry is preferred but not required
  • Must have excellent verbal English communication skills
  • Intermediate Microsoft Excel proficiency
  • Must have strong attention to detail, can work well under pressure
  • Has excellent time management and prioritization skills
  • Excellent verbal and written communication skills
  • Ability to be flexible to changing demands and challenges and exercise initiative
  • Exercise empathy and diplomatic exchange in all working relationships

Why Diversify?

Since 2012, Diversify has created a culture where its people come first. With locations in Makati and BGC, working with Diversify means access to quality work spaces, the latest infrastructure and resources that have made them one of the leading offshore services providers in Metro Manila. You will immerse yourself in an open, widely diverse office culture where no idea is small enough and you constantly stay engaged with each other.

Position Overview

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