- Sales driven and aim to convert prospects into sales at every opportunity
- Consistently meeting/exceeding sales targets and KPI’s
- Direct response to sales leads through various channels
- Promoting, selling and upselling MyRepublic products to new and existing customers
- Creating unique customer connections through building long lasting customer relationships
- Exceptional phone manner and imparting awesome customer experience via phone and chat
- Qualify, identify and convert sales opportunities - All sales channels
- Maximise sales to customers through effective identification of cross/up selling
- Perform outbound call activities to both new and existing customers
- Ability to build rapport with potential and existing customers
- Maintains a list of potential leads and follows up with those customers by making subsequent sales pitches
- Retaining customers who are at risk of terminating their services with MyRepublic by offering solutions and liaising with other business units to resolve any customer issues
- Makes outgoing customer calls to sell products and services
- Contribute to the team performance by sharing and implementing Best Practice Ideas
Closed
Sales and Retention Specialist (Permanent Work from Home)
Date Posted: 16-06-2022
Level: Junior Level
In the Telesales position you will be dealing with prospective customers and converting the lead into a sale. The role involves all aspects of customer acquisition from responding to leads to sale conversion.
Responsibilities
Qualifications
- Two (2) years of work experience in handling Sales and Retention is required
- Previous Telco/Broadband customer/client support experience is required
- Amenable to take inbound calls and chat to resolve technical support/customer service complaints
- Must be amenable to be cross-trained to handle calls, chat, and email support
- Microsoft Office and Web experience preferred
- Provide prompt and professional client service at all times
- Organized and systematic in handling multiple tasks is highly preferred
- Excellent interpersonal and communication skills (verbal & written)
- Self-motivated, accountable approach, combined with strong sense of teamwork
- Must be able to type 25 WPM (adjusted speed) with consistent accuracy
- Affinity for technology required; Able to use all related computer hardware and software
- Contribute to a harmonious working environment and build good working relationships while adhering to policies and procedures
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