Salesforce Administrator (Permanent Work from Home)

RESPONSIBILITIES

• Database and systems management
  • Manage the organisations CRM system infrastructure and data quality (Salesforce).
  • Continually review the businesses data strategy, providing advice on how best to structure our systems to ensure efficiencies.
  • Develop workflows and integration of databases with other systems and platforms (E.g., JobPac, Smartsheet).
  • Expand or refine sharing rules and access privileges so records can be properly viewed and manipulated.
  • Troubleshoot workflows, approval cycles, email campaigns, auto-responders that generate excessive bounced mails.
  • Maintain and upkeep data integrity & cleansing protocols.
  • Monitor the CRM data records to ensure that all details are correctly displayed, making corrections where inaccuracy is found.
  • As requested, integrate excel data from multiple sources and subscriptions to Salesforce.
  • Maintain procedures including back up processes and security tests.
  • Assist with the upgrades and process improvements of Salesforce.
  • Track and monitor that procedures/guideline for use of all the businesses systems are complied with across the organization.
• Reporting and support
  • Develop and fine-tune reports to yield meaningful metrics. Review and consolidate data into reports.
  • Undertake regular reporting in Salesforce and other systems.
  • Run and develop dashboards where necessary.
  • Import leads and contacts where required.
  • Maintain system user – action onboarding/exit procedures and manage password resets (where necessary).
  • Support and train users – assisting with resolving user problems in real time.
  • Assist users with making changes to dashboards and report data requirements.
  • Prepare training plans and monitor that it is correctly applied and understood by users.
  • Work closely across departments in a consultancy role, assisting with implementation and upgrades of systems.
• People and performance
  • Always comply with company policies and procedures and continually display company values.
  • Actively participate in forums, training programs and education as directed by the company.
  • Actively work towards achieving individual and business objectives.
  • Continually work towards building and maintaining productive and sound working relationships with all internal and external stakeholders.

QUALIFICATIONS

• 5 years’ experience in Salesforce administration
• Certification in Salesforce Administration is not needed in the role
• Administrator for Salesforce experience.
• Advanced Excel skills.
• Data management experience required.
• Practical experience generating workflow and reports.
• Ability to translate data into actionable insights.
• SQL experience preferrable.
• This is for a permanent work-from-home setup, morning shift