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Salesforce Administrator (Permanent Work from Home)

Salesforce Administrator

The Salesforce Administrator is responsible for building and maintaining the Salesforce database including management of the system, applying changes, and managing integration with other systems etc.

 

 

 

Type: Full-time
Level: Senior Level
Salary: Confidential
Date Posted: 25-08-2022

Responsibilities

RESPONSIBILITIES

  • Database and systems management
    • Manage the organisations CRM system infrastructure and data quality (Salesforce).
    • Continually review the businesses data strategy, providing advice on how best to structure our systems to ensure efficiencies.
    • Develop workflows and integration of databases with other systems and platforms (E.g., JobPac, Smartsheet).
    • Expand or refine sharing rules and access privileges so records can be properly viewed and manipulated.
    • Troubleshoot workflows, approval cycles, email campaigns, auto-responders that generate excessive bounced mails.
    • Maintain and upkeep data integrity & cleansing protocols.
    • Monitor the CRM data records to ensure that all details are correctly displayed, making corrections where inaccuracy is found.
    • As requested, integrate excel data from multiple sources and subscriptions to Salesforce.
    • Maintain procedures including back up processes and security tests.
    • Assist with the upgrades and process improvements of Salesforce.
    • Track and monitor that procedures/guideline for use of all the businesses systems are complied with across the organization.
  • Reporting and support
    • Develop and fine-tune reports to yield meaningful metrics. Review and consolidate data into reports.
    • Undertake regular reporting in Salesforce and other systems.
    • Run and develop dashboards where necessary.
    • Import leads and contacts where required.
    • Maintain system user – action onboarding/exit procedures and manage password resets (where necessary).
    • Support and train users – assisting with resolving user problems in real time.
    • Assist users with making changes to dashboards and report data requirements.
    • Prepare training plans and monitor that it is correctly applied and understood by users.
    • Work closely across departments in a consultancy role, assisting with implementation and upgrades of systems.
  • People and performance
    • Always comply with company policies and procedures and continually display company values.
    • Actively participate in forums, training programs and education as directed by the company.
    • Actively work towards achieving individual and business objectives.
    • Continually work towards building and maintaining productive and sound working relationships with all internal and external stakeholders.

 

Qualifications

QUALIFICATIONS

  • 5 years’ experience in Salesforce administration
  • Certification in Salesforce Administration is not needed in the role
  • Administrator for Salesforce experience.
  • Advanced Excel skills.
  • Data management experience required.
  • Practical experience generating workflow and reports.
  • Ability to translate data into actionable insights.
  • SQL experience preferrable.
  • This is for a permanent work-from-home setup, morning shift

Why Diversify?

Since 2012, Diversify has created a culture where its people come first. With locations in Makati and BGC, working with Diversify means access to quality work spaces, the latest infrastructure and resources that have made them one of the leading offshore services providers in Metro Manila. You will immerse yourself in an open, widely diverse office culture where no idea is small enough and you constantly stay engaged with each other.

Position Overview

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