- Primary responsibilities include, but are not limited to the following:
- Respond to Stakeholder phone calls in accordance with our SLAs
- Manage cases within Dynamics by responding to queries & actioning requests
- Maintain our database by entering information as required
- Manage investment accounts including account sweeping, term deposits, open/close accounts, ensuring you liaise with community managers throughout the process
- Upload payment files and arrange authorization by relevant parties
- Perform journal entries as required
- Prepare financials for new buildings as required
- Loan reconciliation
- Prepare financial reporting
- Roll over buildings at the beginning of the month
- Post interest from investment accounts for non-Macquarie buildings
- Process the management fee run
- Process the disbursement fee run
- Once ROCG prepare BAS, record refunds into BCMax then save to the EDMS
- Once ROCG prepares and lodges Tax Returns, arrange invoices and draw fees Supervise Finance Assistants where additional tasks are assigned
- Assist the National Business Operations Team with tasks requiring support
- Communicate workload / outstanding tasks regularly with the Team Leader to ensure service levels are maintained
POSITION METRICS
- Customer responsiveness in accordance with our SLAs
- Business rules are observed for all processes
- Provide clients with a positive customer experience whilst ensuring quality of service through accuracy and efficiency in accordance with our SLAs
- Support the implementation of new work practices & processes
- Maintain system & process knowledge through regular training & coaching sessions
- Participation in daily team meetings to support a team approach to the National Business
- Operations Team's daily responsibilities
- Investigate, resolve, or escalate issues or concerns in accordance with our SLAS
- Self-motivated to ask for additional tasks when assigned tasks are completed
