Guides Diversify clients, Client Services Supervisors and Team Leads regarding employee concerns and facilitates processing of employee disciplinary cases. Provide guidance and recommendation to Client Services Supervisors and Team Leads for employee concerns. Handle employee grievances and conflict resolution to foster a productive and harmonious working environment which is free from intimidation and harassment. Consult with People and Culture Manager on recommendations on employee disciplinary cases and termination of employment.
Responsibilities
Statutory Benefits
Processes applications for the availment of government mandated benefits.
Answers employee inquiries regarding statutory benefits and the availment of the same.
Updates the company and employees of developments regarding statutory benefits
As needed, conduct orientation seminars on statutory benefits.
Reports Generation and Admin Support
Maintains headcount report and calibrates with HR services provider to ensure alignment of data
Creation and updating of attendance reports
Assists HR advisor in ensuring timely Performance Management reviews for employee appraisals and regularization
Schedules and coordinates meetings, appointments and travel arrangements for company employees and visitors/clients
Maintains and updates employee files, documentation and records of the unit.
Others
Update employee information in company HRIS system
Maintain and validate data accuracy by conducting regular audit checks and create process improvements facilitating consistent recording of data to ensure integrity of HRIS data
Prepares semi-monthly summary Attendance and Exceptions reports for payroll purposes
Performs other duties as assigned by the immediate superior.
Frequently works independently or with cross-functional teams in meeting job requirements.
KEY RESPONSIBILITIES
Labor Relations
Ensure that policies and procedures are in compliance with the Philippine Labor Code
Remains to be up to date with the current trends and jurisprudence on local labor laws
Recommend policy changes to make the Company Employee Handbook relevant to the current state of the business.
Discusses details with clients in resolving employee cases while keeping in mind the operational requirements and overall business conditions.
Informs clients of the inherent risk of each case to enable them to make informed decisions
Schedule or coordinate the details of grievance hearings or other meetings.
Attends / conducts clients meetings to help them understand the labor laws in the Philippines
Tracks and monitors all cases in a timely manner for easy and accurate report generation
Ensure documentary requirements are complete in each employee case
Ensure that case documentation is compliant with the legal standards to de-risk the company and avoid any legal exposure
Communicates clearly the company’s decision on issues / cases to the clients and employees involved
Provide assistance and guidance to Client Services Supervisors and Team Leads in handling employee concerns
Analyze trends in disciplinary cases and recommends plans and programs to address them.
Conducts Exit Interview to employees
Qualifications
University degree required preferably in Human Resources, Accounting, Computer Science or other relevant subject.
Preferably with at least two (2) years of experience in HR Generalist role
Has knowledge in various computerized information process flows and impact between the HRIS, Benefits, Human Resources, Payroll and Finance areas
Advanced knowledge of labor laws and practices
Skilled in facilitating Administrative Hearings
Has basic understanding and usage of legal jargon
Working knowledge of Labor Code and employment best practices in a BPO setup an advantage
Proficient in using MS Office applications with strong MS Excel skills and is tech savvy
Ability to work independently in identifying and resolving issues, concerns and problems and acquire subject matter expertise in the functions and activities of the department, including applicable laws, rules, regulations, procedures and technical operations
Ability to write logical, comprehensive, concise reports and correspondences
Demonstrate excellent customer service and project management skills
Excellent oral and written English communication skills
Effective in working with vendors, clients, users and management
Excellent interpersonal and people skills with the ability to liaise with staff and clients at all levels
Demonstrated multi-tasking capability with proven track record in meeting tight deadlines
Exceptional English verbal and written communication and presentation skills
Strong planning, coordination, organizational and administrative skills
With pleasing personality, positive working attitude, and is customer service-oriented
Strong commitment to client service and a flexible can-do attitude that responds to client and business needs
Willing to work in BGC on an early morning shift of 7AM – 4PM
Unlock Global Potential with HGS
We are HGS Offshore Staffing Solutions, a premier global partner in building offshore teams in the Philippines, with over 1,500 professionals across Metro Manila and Cebu.
Our goal is to ignite global potential by connecting exceptional talent with companies worldwide. We are committed to propelling your career forward by providing opportunities for growth, where your expertise can flourish in any field. Here, you'll have access to global industries, continuous training opportunities, and a culture where your voice always matters.
At HGS, we go beyond recruiting talented individuals, we cultivate a vibrant community. You'll be able to grow alongside your peers through professional development opportunities at your fingertips and connect with teammates during exciting company events. Our monthly huddles keep you connected with your team and colleagues. We also foster a dynamic community with our charity initiatives, reminding us that our careers can make a real difference. Whether you work remotely or side-by-side, you are always part of the team at HGS.
