- Engage directly with suppliers to improve their fulfilment processes, minimize delays, and promote an excellent experience for all of our stakeholders
- Act as the go-to person for our suppliers as they resolve day to day issues, and provide support by training them and educating them on the use of company's tools
- Drive supplier adoption of key tools and technology with an aim at improving processes
- Review, investigate and respond to supplier operations related emails from internal and external stakeholders in <24 hours
- Monitor, identify and analyze trends across supplier warehouses to improve on-time shipments and improve overall supplier performance
- Recognize, document and alert supplier operations team of ongoing issues or trends that require escalation
- Ensure Weather report is being actioned daily and Suppliers are being cleared and educated correctly on the process (not just cleared)
- Report repeat offenders and non compliant Suppliers for remediation both on weather and performance management
- Ensure the individuals ‘ways of working’ are aligned to the business and department through means of reporting, documenting and actioning set tasks in a timely manner.
- Think critically about our internal processes, proposing and implementing solutions to improve efficiency, effectiveness, and the overall supplier experience
- Work with company's supplier partners and across internal teams (Supplier Partnerships, Category Management, Logistics and Customer Care) with urgency to resolve problems with supplier integrations, inventory, and/or shipments
- Working in a fast paced environment to troubleshoot and continually improve supplier fulfilment performance, specifically with shipments, delayed orders, and inventory
- Using strong relationship building, communication, and negotiation skills to educate and guide our suppliers through issues within the order life cycle via phone and email, and to propose improvements to existing operational expectations
- Maintaining accurate and effective communication between all departments, suppliers, and carriers in order to effectively resolve all issues regarding inventory, overdue orders, amendments, carrier assignments, etc
- Using root cause identification and analysis to highlight potential supplier improvements across inventory, shipping, and general performance
- Training and educating a large base of suppliers on how to effectively and efficiently use our internal dispatch portal to optimise the customer experience
- Identifying problems within current processes and not only providing your own suggestions, but also taking ownership of start to end implementation
- Using SQL to mine data and implement action plans using both the data and your practical knowledge
- Monitoring and analysing competitor and industry behaviours
- Providing any additional support for the Operations team or otherwise as directed by management
- Recommend and implement new initiatives and processes that help improve the overall service level and efficiency of the team
- Completing key objectives to improve supplier lead times, and order fulfilment rates, improving communications and education with suppliers and warehouses, and all other operational admin duties needed to facilitate a world class service.
- Strive to always find ways to improve, automate and grow your role to continue to look for the next ‘Win’ in improving how we partner with our suppliers and how we go about our BAU, Reporting, tracking, etc.
Active Hiring
Supplier Operations Administrative Assistant (Performance) - (Cebu)
Date Posted: 15-08-2023
Level: Mid Level
Support the Supplier Operations Team Leader to monitor near real-time data to identify problems and partner with suppliers to get back on track. Suppliers are the engine that powers our teams obsession with driving perfect orders leading to an exceptional customer experience. The workload follows trends in supplier performance and changes in company's overall operations and expectations of our suppliers. Adjusting quickly to solve problems is a daily practice in our work. In addition to monitoring our supplier performance you will liaise with other internal teams including supplier partnerships, category management, logistics and customer care, to identify trends and root cause problems while developing solutions to support daily operations. .
Responsibilities
Qualifications
- Previous experience in customer and/or supplier relationship management is essential
- Excellent communication skills, both written and verbal
- Talent for building strong, professional relationships
- Ability to handle challenging conversations via telephone or email in a professional manner
- Aptitude for analysing data and identifying on-going trends
- Ability to use data software and systems to conduct these analyses, and manage findings
- Great approach to collaborate with different business units and stakeholders
- High attention to detail
- Strong knowledge of excel (intermediate to advanced) and ability to learn new systems quickly
- Experience using SQL is preferred but not essential
- Numerical and literacy skills to compile reports and necessary documentation as required.
- Familiarity with ERP’s and WMS’s (sales, stock and purchase order management systems) is a plus
- Desire to learn, both through training and independently
- Experience in e-commerce will be preferable, but not necessary
- Must demonstrate reliable, consistent and self reliant work habits
- Accustomed to working in a fast-paced environment
- Demonstrated experience taking a structured approach to problem-solving, identifying hypotheses, assumptions, risks, and recommendations
Unlock Global Potential with HGS
We are HGS Offshore Staffing Solutions, a premier global partner in building offshore teams in the Philippines, with over 1,500 professionals across Metro Manila and Cebu.
Our goal is to ignite global potential by connecting exceptional talent with companies worldwide. We are committed to propelling your career forward by providing opportunities for growth, where your expertise can flourish in any field. Here, you'll have access to global industries, continuous training opportunities, and a culture where your voice always matters.
At HGS, we go beyond recruiting talented individuals, we cultivate a vibrant community. You'll be able to grow alongside your peers through professional development opportunities at your fingertips and connect with teammates during exciting company events. Our monthly huddles keep you connected with your team and colleagues. We also foster a dynamic community with our charity initiatives, reminding us that our careers can make a real difference. Whether you work remotely or side-by-side, you are always part of the team at HGS.