- Office 365- Setting up new users, Password reset queries Mailboxes administration, Licence Management
- InTune - Device Onboarding, Device Management, Asset Register
- SharePoint - Site and subsites ownerships, Users administration, Groups ownership
- Azure- Managing subscriptions, Managing accesses , Patch Management incl SLAs , VPN access management
- IpScape - Working with customer services to “shift left” responsibilities, Platform and BAU documentation
- Zendesk - Creating workflows, Managing accesses, Creating dashboards
- Ensure the right resources are working on the incident
- Ensure the actions for recovering are correctly logged
- Ensure major incidents are resolved within industry standard SLA
- Provide the business an update on progresses of tickets
- Ensure third parties are involved when necessary
- Provide a Post Incident Review - Post Mortem
- Own the subsequent problem ticket that will be created to prevent the same incident to happen again
- Ensure the monitoring system is updated if the incident wasn’t detected
Active Hiring
System Admin/Incident Controller (BGC, Taguig)
Date Posted: 28-11-2023
Level: Mid Level
The company provides consumer lending through the provision of “white label” services to partner contracts with clients in the telecommunications, mobile virtual network operator, origina and retail sectors. It specialises in providing fintech solutions to the telecoms sectors, providing efficient device financing solutions, insurance, and servicing. Also, prides itself with putting market-aware consumer at the heart of all it does, ensuring not only the best customer experience, but also delivering robust consumer oriented regulatory compliance.
Responsibilities
Qualifications
- College Education preferably from related field is a plus.
- Proven experience in IT Support
- Familiarity with IT Ticket management, Database Management, MS Azure infrastructure etc.
- Strong technical aptitude with the ability to troubleshoot and resolve software-related issues.
- Excellent communication skills (verbal and written) with a customer-centric approach.
- Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
- Detail-oriented, organized, and capable of maintaining accurate records.
- Adaptability and willingness to learn new software and technologies.
- Willing to work on-site, BGC Taguig
- Willing to be on call
Unlock Global Potential with HGS
We are HGS Offshore Staffing Solutions, a premier global partner in building offshore teams in the Philippines, with over 1,500 professionals across Metro Manila and Cebu.
Our goal is to ignite global potential by connecting exceptional talent with companies worldwide. We are committed to propelling your career forward by providing opportunities for growth, where your expertise can flourish in any field. Here, you'll have access to global industries, continuous training opportunities, and a culture where your voice always matters.
At HGS, we go beyond recruiting talented individuals, we cultivate a vibrant community. You'll be able to grow alongside your peers through professional development opportunities at your fingertips and connect with teammates during exciting company events. Our monthly huddles keep you connected with your team and colleagues. We also foster a dynamic community with our charity initiatives, reminding us that our careers can make a real difference. Whether you work remotely or side-by-side, you are always part of the team at HGS.