The Team Lead role encompasses the responsibility of guiding, overseeing, and managing their designated portfolio.
Level: Supervisor or Manager Level
Date Posted: 31-08-2023
• Drive the team's performance including but not limited to productivity, quality, and attendance. • Conduct regular audits of the team members to ensure adherence to workflows and overall client success. • Identify opportunities that are related to performance deficiencies both on an individual level and team level. • Ensure SOPs are implemented through strict enforcement. • Set clear and proper objectives to team members to ensure that the team's goals are met. • Liaise necessary information to both the management and team members. • Conduct regular coaching sessions with team members to support them in achieving their performance and career goals. • Work with the operations manager by establishing effective communication to ensure that roadblocks and issues are addressed in a timely manner. • Comply with operational objectives to contribute to the success of the organization in meeting the needs of its clients and team members. • Other duties assigned.
• High School Diploma required Bachelor's Degree preferred • Excellent interpersonal and customer service skills • Excellent verbal and communication skills • Extensive knowledge of Commercial and Government Insurance plans, eligibility, and expert understanding of medical billing - PREFERRED • 3+ Years of Experience in Revenue Cycle Management and Certification Billing/Coding.
Since 2012, Diversify has created a culture where its people come first.
With locations in Makati and BGC, working with Diversify means access to quality work spaces, the latest infrastructure and resources that have made them one of the leading offshore services providers in Metro Manila.
You will immerse yourself in an open, widely diverse office culture where no idea is small enough and you constantly stay engaged with each other.