- Assist agents in their development and guide them in their work,
- Monitor employee work schedules, absences, lateness, etc.,
- Handle escalation and customer follow-up cases,
- Carry out coaching,
- Provide a report on a daily basis with the supervisor.
Active Hiring
Team Lead (with Logistics Experience)
Date Posted: 20-03-2024
Level: Mid Level
A Team Leader for a Logistics Account will manage and support a team of approximately 10 to 15 agents.
Responsibilities
Qualifications
- At least 2 years of experience in a customer service position.
- At least 6 months in a team leader position or the equivalent.
- Experience in the transportation field (An asset and encouraged).
- Good communication skills, written and spoken.
- Able to manage difficult cases.
- Interpersonal behavior, team player, innovation, diligence, and customer focus.
- Qualities, autonomy, resourcefulness, versatility and leadership.
- Capacity to adapt to change.
- General computer knowledge,
- Knowledge of the Office 365 environment.
Unlock Global Potential with HGS
We are HGS Offshore Staffing Solutions, a premier global partner in building offshore teams in the Philippines, with over 1,500 professionals across Metro Manila and Cebu.
Our goal is to ignite global potential by connecting exceptional talent with companies worldwide. We are committed to propelling your career forward by providing opportunities for growth, where your expertise can flourish in any field. Here, you'll have access to global industries, continuous training opportunities, and a culture where your voice always matters.
At HGS, we go beyond recruiting talented individuals, we cultivate a vibrant community. You'll be able to grow alongside your peers through professional development opportunities at your fingertips and connect with teammates during exciting company events. Our monthly huddles keep you connected with your team and colleagues. We also foster a dynamic community with our charity initiatives, reminding us that our careers can make a real difference. Whether you work remotely or side-by-side, you are always part of the team at HGS.